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Music: how to turn off?

Steve Feb 08, 2019 12:10PM PST

I don’t have the “start+music” option available, and the music note icon is grayed out. I want to turn OFF music and can’t figure out how to do it. When I play podcast or other music I hear the podcast and the Pear music tracks from the workout. I have uodated to the latest version on App store.

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Customer Support Feb 08, 2019 01:47PM PST PEARSPORTS Agent
Hi Steve,

It is surprising you are hearing music when your music option is not available to you. Could you please email us directly with the email associated to your account at support@pearsports.com? We'd like to access your account and troubleshoot.

Thank you,

Brooke
949-502-8475
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Steve Feb 11, 2019 12:06PM PST
Think I figured this out. If I tap the grayed out misic note on the bottom of the screen, it takes me to another screen called Workout Music where there is a slider to disable music in the upper right hand corner. Also can select other stations.
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Customer Support Feb 11, 2019 12:06PM PST PEARSPORTS Agent
Correct!
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Susan Davis Apr 15, 2019 01:23PM PDT
I do not see music option bottom to use it with iTunes on my iPhone. What can I do?
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Customer Support Apr 15, 2019 01:45PM PDT PEARSPORTS Agent
Hi Susan,
To use your iTunes, start the music first, then open PEAR and your desired workout. You will hear your music soften or "duck" when the coaching appears. Please contact us at support@pearsports.com with further issues, happy to help!

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