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Pear losing GPS signal

David Jul 05, 2017 11:14AM PDT

During my last run Pear (on my Samsung S6) halted (multiple time) because it could not find a GPS signal.....this has never happened to me over the 4 months I have been using the app. This was puzzling because the GPS showed 3 bars and other applications seemed able to maintain a GPS connection. I did notice that if I didn't dim the display (which I assumes puts app into the background) the issue seemed to be less "frequent".

I know that Android was recently updated. I have also heard of other apps having problems running in the background. I am therefore wondering if there is an issue with Pear.

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Customer Support Jul 06, 2017 02:52PM PDT PEARSPORTS Agent
Thank you for your question. We are not aware of a problem with GPS, but we will keep an eye out for more reports. If the problem persists, please let us know.
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Dan Oct 12, 2017 03:09PM PDT
My wife has a new iPhone 6 and her Pear app will not connect to the GPS. She can open Maps and navigate just fine but Pear will show her staying in one position for the duration of her run.
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Psyche Oct 30, 2017 03:04PM PDT
I am having the same issue- iPhone 7. GPS will not work even though I have location services turned
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Customer Support Oct 30, 2017 03:06PM PDT PEARSPORTS Agent
Hello. Please be sure your Location is set to "Always" to ensure GPS is on.

Go to Settings.
Scroll down and tap on PEAR.
Make sure Location is set to "Always."

Please contact us at support@pearsports.com with any further issues. Thank you!

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