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Cannot connect hart rate monitor

Andrew Dec 02, 2016 12:26PM PST

I purchased a PEAR Bluetooth heart rate monitor and cannot connect it as a sensor using the pear app. I have wetted the sensors, snapped the Bluetooth transmitter in place and still nothing. My phone Bluetooth is on. Any suggestions?

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Customer Support Dec 02, 2016 01:31PM PST PEARSPORTS Agent
Thank you for your email. It sounds like you took the right steps to get your monitor up and running. Have you tried replacing the battery? This is a likely cause if it is not connecting.
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Customer Support Sep 23, 2019 03:05PM PDT PEARSPORTS Agent
Hi Alex,
What heart rate monitor are you using? When you tap "Connect Sensors" in PEAR are you not seeing you HRM at all?

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